Refund policy
At Yuppypet Shop, your satisfaction is our top priority. We proudly stand behind the quality of our products and offer a 30-Day Money-Back Guarantee for eligible purchases.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may request a refund or replacement within 30 days of receiving your order.
Eligibility for Returns
- Your request must be submitted within 30 days of delivery.
- The item should be in its original condition and packaging whenever possible.
- Proof of purchase or your order number is required.
How to Request a Return
- Email us at yuppypetshop34@gmail.com.
- Include your order number and the reason for your return.
- Our support team will review your request and provide return instructions if your return is approved.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Refundable Items
- Gift cards.
- Items damaged due to misuse or improper handling.
- Products returned outside the 30-day return period.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.
Order Cancellation
Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it can no longer be cancelled and must follow our return process.
Contact Us
Email: yuppypetshop34@gmail.com
Phone: +1 (689) 204-1200
Address:
6913 Makee Ave
Los Angeles, CA 90001
United States
Website:
https://yuppypetshop.com